Frequently asked questions

Is it free for patients?

Yes, entirely. Patients pay nothing for search, requests, chat and reminders. The platform also does not process payments for treatment — the financial terms of treatment itself are governed by the faculty's rules.

Are the students real?

Profiles become visible once a subscription is active. Separately, students can complete verification by uploading proof of active student status, which an administrator reviews. Verified students get a badge on their profile and access to X-rays sent by patients. In every case, treatment takes place at a faculty under the supervision of a teacher.

Where does treatment take place?

Only on the premises of the relevant Faculty of Dental Medicine — Sofia, Plovdiv or Varna — according to the faculty's rules and under academic supervision. The platform only arranges the meeting.

Is acceptance guaranteed?

No. The arrangement is an organizational step. Case suitability is assessed within the faculty and may require teacher approval. If your case is not suitable, the student may refer you to a colleague.

What data do I need to provide as a patient?

Only the necessary minimum: name, email, telephone, age group and case type. We do not require a national identification number, medical history, diagnoses or photographs. Please do not enter such information in free-text fields either.

What is a group subscription?

Two or more students who share a chair and patients pay one shared subscription with a discount for each. All members get fully functional visible profiles while the group subscription is active.

How do I cancel an appointment?

Both the patient and the student can cancel a confirmed arrangement from their dashboard, within the announced cancellation deadlines. The other party is notified immediately.