Frequently asked questions

Yes. Search, requests, chat and reminders are free, and the platform does not process payment for treatment — that is paid at the faculty, at its own tariff. There is one exception: if you do not attend a confirmed appointment and did not cancel it, a no-show fee applies, at the amount set out in the Appointment Cancellation Policy. Cancel it from your account before the appointment — at any point — and you owe nothing.

The examination at the faculty is free. You come in, your teeth are looked at and what might be done is discussed — and only then do you decide whether to go on. If treatment follows, it is paid on site at the faculty, at a low fee. Fees are set by the faculty and can change, so confirm them on site.

A profile becomes visible after a confirmed email and a completed profile — no subscription is needed. Separately, students can complete verification by uploading proof of active student status, which adds a verified badge, the first names of patients on the waiting list and access to X-rays shared by a patient.

Only on the premises of the relevant Faculty of Dental Medicine — Sofia, Plovdiv or Varna — according to the faculty's rules and under academic supervision. The platform only arranges the meeting.

No. The arrangement is an organizational step. Case suitability is assessed within the faculty and may require teacher approval. If your case is not suitable, the student may refer you to a colleague.

Only what is needed: your name and phone number, the city where you want treatment, what is bothering you and when you can come, and a child's age. We do not require a national identification number, medical history, diagnoses or photographs. Please do not enter such information in free-text fields either.

Being found and reading the waiting list cost nothing. Each patient you take has a price, set by what the patient told us and shown before you take them. A patient who chose you, by booking one of your hours or asking you to call them, costs less when their case is one of the dearer ones. Once we have checked your student card, the next patient you take costs half the case price, whatever you have paid before. You pay once for that patient, however many visits you then arrange together. The fee pays for the connection itself, so it is not returned if the patient then does not come, cancels, stops answering or chooses another student. There is no monthly fee: the monthly plan is no longer offered, and students who already have it keep it until they stop it. A patient who comes to you through your own link costs you nothing.

Both the patient and the student can cancel a confirmed arrangement from their dashboard at any time before the appointment. The other party is notified immediately.

Yes. In your request you say which days you can come, and the student who takes it agrees the time with you. Most visits are 90 or 120 minutes, rarely longer, and more extensive treatment usually takes more than one visit.

A decline is not a judgement on you: the student may be at capacity, the case may not suit them at the moment, or they may judge it unsuitable for student treatment. You can send a request to the other students of the faculty instead.

You do not have to keep looking yourself. Send a short request with what is bothering you and the days you can come, and it reaches the dental students of the faculty in your city. When a student takes it, they get your number to arrange a visit with you.

Not required. If you have a recent one, you can attach it to your request — it helps the student judge the case in advance. X-rays are kept for up to 6 months and then deleted automatically.

Every student lists the languages they speak and can add others beyond the list. You can filter the search by language, including by typing your own if it is not among the options offered.