Student Terms
1. What you pay
Your profile becomes publicly visible once it is complete, includes a photograph, your email is confirmed and the rules are accepted. Visibility is not paid for, and the list of waiting patients is visible with a free profile. A connection is made when you accept a patient’s request for one of your times, when you take a request from the list of waiting patients, when a patient accepts your offer or your request, or when a patient takes a different time you proposed. Every new patient costs the price shown before you take or accept them, which depends on what the patient told us: €65 for a child, for pain that comes on its own, for a tooth a dentist has said needs a root canal, or for any 2 of these signs: pain from hot or cold that still lasts after a slow count to 15, throbbing pain, bad pain that stopped on its own, a tooth that had a root canal before, pain when biting, and a tooth the patient cannot point to; €45 for a patient with no teeth in either jaw; €45 for a tooth that may need a root canal: one of the first 4 of those signs alone, a tooth that is broken down or has a hole, visible decay that hurts when biting, a swelling, or a tooth that hurts with nothing more specific said; €25 for gums, loose teeth, missing teeth, dentures, a crown or a bridge, or no teeth in one jaw; €30 for any other problem the patient names; and €25 when they name nothing specific. A child brought only for a check-up, with nothing else named, costs €40, and a child under 5 years old costs €30, whatever was named. A child who found an earlier visit to the dentist hard, or would not let it finish, costs €10 less, except a child under 5. When the patient chose you, by booking one of your hours or asking you to call them through your profile or your advert's page, the price is the same but never more than €25. Once your student card has been verified, the first new patient you pay for after that costs 50% of their price, whatever you have paid us before. When a monthly plan you paid for ends, the first new patient you pay for after it costs 50% of their price; this and the half price for a verified card do not add up. From day 8 on the list, a request costs €5 less each day, at most €15 less and never less than €30, and a request at €30 or less keeps its price. The fee is paid at the moment the connection is made: charged to your stored card if you have one that can be charged, and otherwise on the payment page (section 5). You pay once for each patient: further appointments with the same patient are not new connections. A new patient who comes to you through your own link (shown on your dashboard) costs you nothing when you connect with them; with any other student, they cost the usual fee. The monthly plan is no longer offered. A monthly plan that is already active continues until it is cancelled or ends: while it is active, 1 new adult patient each week carries no fee (a child is priced by its case), whichever way you connect with them, including the numbers patients leave for you through the “Ask to be called” card on your profile, and each further new patient in the same week, adult or child, costs the price of its case, as for a student without a plan, charged in the same way. A week starts on Monday at midnight, Bulgarian time. A patient you are already connected with, or who came to you through your own link, does not count towards them. A connection fee pays for the connection itself: if the patient then does not come, cancels, stops answering or chooses another student, it is not returned, and UniDent does not compensate for a patient’s choices. Storing a card does not take any money. When the patient says what they want done first, the price is set by that and by what they tell us about it, including missing teeth, at the prices above (a cleaning is priced as gums, and a root canal with nothing more said as a tooth that may need one); other problems they mention are shown on the request and do not change the price. Each request shows its price before you take it, and prices may change.
2. Payment, invoices and renewal
Payments are processed by Stripe. A charge for a connection is a one-off payment and does not renew. A monthly plan that is still active renews automatically every month until it is cancelled. Every payment receives an invoice. The platform does not store card data.
3. Failed payment
If the charge for a connection is declined, or your bank asks for an additional confirmation that cannot be given at that moment, the connection is not made and nothing is shared: the patient waits while you pay through the link we send you or from the Billing page. If it is not paid within 1 day, the request is released and the patient is told that you are not available. If a payment for an active monthly plan fails there is a 1-day grace period with automatic retries; if it is not settled the plan ends and new connections, including numbers left for you through “Ask to be called”, are charged per patient. The list of waiting patients itself stays visible with a free profile. Your profile stays publicly visible — visibility does not depend on payment.
4. Cancelling a monthly plan
If you have an active monthly plan, you may cancel it at any time from the Billing page or the customer portal. What it includes continues until the end of the period already paid for, and until then you may withdraw the cancellation; after that, new connections are charged per patient, and the plan cannot be taken out again. Your profile remains publicly visible afterwards — visibility does not depend on payment.
5. Paying for a connection
You do not need a stored card to take a waiting patient or a phone request, to request a connection, to accept a request or to propose a time. If a valid card is stored with the payment provider under the current version of these terms, the charge for a connection is taken from it when the connection is made, including when you are not at your device at that moment — for example when a patient accepts your offer. If no such card is stored, or the card is refused: when you make the connection yourself (you accept a request, or take a waiting patient or a phone request), you pay on the payment page; when the patient makes it (they accept your offer or your request, or take a time you proposed), the patient waits, you are sent a link to the payment page, and if you have not paid within 1 day the request is released and the patient is told that you are not available. The card you pay with when you take a waiting patient or a phone request is stored under this section. Storing a card does not take any money. While a monthly plan is active, nothing is charged for the new patients it includes each week; each further new patient that week is charged as above (section 1). A card stored under an earlier version of these terms is not charged until you accept this version. You may remove the card at any time from “Billing”. A connection request expires 4 days after it is sent if the patient has not responded; nothing is charged and you may send a new request.
6. One active connection, and replacement
A patient may hold only one active connection at a time. Several students may request a connection with the same patient; only the student who is accepted is charged for it. A request on the list of waiting patients goes to the first student who pays for it and is not offered to any other student while it is held for that student or after it is taken. If the patient later chooses a different student, the earlier connection is marked superseded — the earlier student keeps the contact details already received, and the charge for that connection stands. The platform is not responsible for the patient’s conduct after a connection is made.
7. Profile visibility
Public visibility requires a confirmed email address, a complete profile that includes a photograph of you, accepted rules and a profile that is not suspended. It does NOT require payment. Making a connection does not require a stored card (section 5); a number left for you through the “Ask to be called” card that no monthly plan includes is taken as under section 9. The list of waiting patients itself is visible with a free profile. Verification is not a condition of visibility — it adds a verified badge, the first names of waiting patients and access to X-rays shared by a patient.
8. No guarantees and no refunds
Neither a charge for a connection nor a monthly plan guarantees treatment requests, visits, patients or any outcome. The number of requests depends on patient demand and other circumstances outside the platform’s control. Fees already paid are non-refundable: the charge for a connection, including where the patient does not attend, cancels, stops answering or later chooses another student, and a monthly plan, in whole or pro rata, including where no requests were received during the period or the profile was not used; UniDent does not compensate for a patient’s choices. On cancellation a monthly plan continues until the end of the paid period. Where the platform charges in error through a technical failure, the amount is returned; that is not an exception to the above but the correction of something that was never delivered. Rights granted by mandatory provisions of law remain unaffected.
9. Phone requests
UniDent may show, on the list of waiting patients, phone requests left by patients on UniDent’s pages: the patient states a kind of treatment, when they can come, a city, a name and a telephone number. Students of that city see the kind of treatment, when the patient can come and the first name, but not the number. The student who first takes the request receives the number, and it is shown to that student only; it is not shown or passed to any other student without the patient’s consent. Taking a request is a connection under section 1: with an active monthly plan it carries no fee while the plan still includes a new patient of its kind, adult or child, that week, and otherwise, after them too, it costs the price shown on the request under section 1, charged to your stored card at the moment you take it. If the card is refused, the request is kept for you until you pay, for at most 1 day, after which it returns to the list. Without a stored card you pay on the payment page when you take the request; it is kept for you for 5 minutes while you do, and the card you pay with is stored under section 5. Before taking a request that costs a fee, you confirm expressly that UniDent only passes on the number the patient left, does not check that the details are true, and is not responsible for what happens after you receive the number, including whether the patient answers, comes, is suitable for your training or continues treatment. The fee pays for the connection itself and is not returned. You use the number only to contact the patient about their request. A patient may also leave their number for you alone, on your profile (“Ask to be called”); unless an active monthly plan still includes it that week, taking it is a connection under section 1 in the same way, and no other student sees it.
10. Done-for-you advertising
A student who buys done-for-you advertising may withdraw from the order within 14 days of paying, without giving a reason, by writing to UniDent. By accepting these Terms at the purchase, the student asks UniDent to begin the work at once. A student who withdraws after the work has begun pays for the part already performed, and once the campaign has run in full the right to withdraw no longer applies.