Appointment Cancellation Policy
1. Cancellation by the patient
The patient can cancel a confirmed arrangement from their dashboard within the announced deadline before the appointment (24 hours by default). The student is notified immediately.
2. Cancellation by the student
The student can cancel when academically necessary, stating a reason. The patient is notified immediately and can choose another time or another student.
3. No-shows
A no-show without cancellation is recorded in the system. Repeated no-shows may lead to restricted access to the platform.
4. No financial penalties through the platform
The platform does not charge patients cancellation fees and does not process payments for treatment. This policy governs the organizational procedure only.