Appointment Cancellation Policy
1. Cancellation by the patient
The patient can cancel a confirmed arrangement from their dashboard at any time before the appointment. There is no cancellation deadline, and cancelling is free. Please cancel as early as you can: the student plans their clinical session around your slot. The student is notified immediately.
2. Cancellation by the student
The student can cancel when academically necessary, stating a reason. The patient is notified immediately and can choose another time or another student.
3. No-shows and the no-show fee
A no-show is when you do not attend a confirmed appointment and did not cancel it beforehand. In that case the platform charges a €15 no-show fee. It is owed to the platform, not to the student, and it is not a payment for treatment. The fee applies only to confirmed appointments — never to one you cancelled, however close to the time, never to a declined request, and never when the student cancels.
4. Why this fee exists
Chair time at the faculty is a limited resource. When a patient does not attend, the student loses a clinical session they cannot get back, and another patient from the waiting list went without that slot. The fee is not a punishment and not a source of revenue — it exists so that booking a time means something.
5. While a fee is unpaid
An outstanding fee pauses your ability to book new appointments until it is paid or disputed. You are notified by email and the fee is visible in your dashboard.
6. Disputes
If you believe a fee was charged wrongly — illness, an emergency, or because you attended and the appointment did not go ahead for reasons outside your control — you can dispute it from your dashboard. Every dispute is reviewed individually and the fee can be cancelled in full.
7. Everything else
Apart from the no-show fee, the platform charges patients nothing. We do not process payment for the treatment itself — that is paid at the relevant faculty's own tariff, directly to the faculty.